In order for our servers - and this wizard - to work with your webcam you'll need to forward ports 554 and 80 to your camera. We use port 554, which is the RTSP video stream port, to pull video from your camera and port 80 to query and update your cameras settings via a webpage or using the ONVIF protocal.
Note: You can forward *any* two outside ports to ports 554 and 80 on your camera.
Firewall note: Our webcam servers are in this IP range 172.97.100.0/24 only.
Is your camera is online and accessible from the internet either via port forwarding or on a public IP address?