Get to know Brownrice.

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We're always looking for experienced, friendly people to join us.

Brownrice Internet, Inc. is a small, privately held data center, programming, and video streaming company located in Taos, New Mexico. We are profitable, debt-free, and have been hosting web sites, managing servers and networks, and programming for over 20 years. We value our well-spoken, funny, dedicated staff, and we promote normal, 9 to 5 work weeks. In addition to paid time off, retirement benefits, and full health insurance, if there's fresh powder on the mountain you'll probably get the day off!

We are always looking for articulate, multi-dimensional, detail-oriented people who'd like to live in one of our great locations and be paid well for their skills. Applicants should be comfortable with multi-tasking, handling interruptions, and interacting with both technical and non-technical clients.

Web Hosting Support Tech and QA Tester
40 hour per week, on-site, employee position

Brownrice is looking for a friendly, detail-oriented Support and QA Tech with web development experience, Linux server experience, and superior communication skills (both written and verbal), who is capable of working in a team environment and enjoys helping people solve technical problems.

Compensation: Competitive hourly pay depending on skills and experience plus health benefits, paid vacation, retirement plan, and a ski pass (or equivalent bonus.)

The ideal candidate would have:

  • Superior verbal and written communication skills.
  • Experience building web sites with Wordpress, HTML and Javascript via SFTP and SSH.
  • Experience with Linux, web servers, and open source databases.
  • Experience in a technical support capacity specifically related to hosting.
  • Experience with web site building using CMSs (Wordpress, Joomla, Expression Engine, etc.)

Typical duties might include:

  • QA programmers work and report bugs and issues back to Project Managers and Programmers.
  • First-line tech support for our hosting clients: Email configuration, hosting set-up, and general troubleshooting via phone and email.
  • Debugging customer issues with email programs, web site building, and billing.
  • Identifying network and server bottlenecks and troubleshooting, optimizing, and reporting.
  • Building servers in our on-site data center.
  • Running network cables and building racks in our on-site data center.

This is a full-time, employee position. Contractors need not apply. Preference will be given to applicants in Northern New Mexico, or those planning on moving to Northern New Mexico (Taos, Santa Fe, Albuquerque).

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See what a few of our clients say about us

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Our listeners count on our online systems for our six local radio stations. Believe me, they let us know when there is a problem! Since moving to Brown Rice, that phone doesn't ring anymore with complaints about speeds or quality. We can always count on the Brownrice!

Scott Hutton
President, Hutton Broadcasting
http://santafe.com

We host 100’s of our client websites with Brown Rice and have high expectations for service, security and backups. Brown Rice's accountable, always-helpful specialists have consistently supplied reliable, upbeat support to my team and myself when we need it. We couldn’t be happier.

Jennifer Martin
President/CEO
Xynergy Inc.

Colocating equipment in a datacenter is an exercise of trust. The team at Brownrice Internet is a genuinely great group of people who continue to earn my trust year after year, going above and beyond time after time. They are genuinely great to work with.

Daniel Robbins
Funtoo Linux

We have relied on Brownrice for over 15 years to be the tech brawn behind the scenes that keeps our website design and development projects running smoothly and affordably. You can’t beat the superior service they provide, especially when a human answers the phone!

Molly Duncan
President, Creative Director
Desert Elements Design

This is an amazing service. Check them out and tell them I sent you.

Caroline Blaker
Petroglyph Creative

(via Twitter)

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